FAQ
Frequently Asked Questions
Twenty one answers grouped by topic, covering everything from sending a request to asking for your information to be deleted.
Booking
Open the Book a Service page, choose one of the six service categories, enter your ZIP Code, describe the issue and add your contact details. Tick the consent box and submit. You are taken to a confirmation page when the request has been received.
No. There is no account, password or login. Each request is submitted through the form on its own.
Yes. One photo can be attached in JPG, PNG, WebP or HEIC format, up to 10 MB. A photo of the affected area often makes the request much easier to understand.
Services
Bathroom, electrical, HVAC, kitchen, plumbing and roofing. Each has its own page describing the kinds of work it covers and the details worth including.
Choose the closest match and explain the rest in the description field. Nothing is rejected for being filed under a neighbouring category.
Yes. List each item in the description so the full scope is clear. Unrelated needs in different categories are usually easier to track as separate requests.
ZIP Code and availability
Availability is assessed using the service selected together with the ZIP Code, so both are needed before anyone can tell you what is possible.
No. A published list or coverage map would quickly become inaccurate. Availability is confirmed for your own request during follow-up.
You are told during follow-up rather than left waiting, so you can look at other options without losing time.
Appointments
No. Submitting a service request does not confirm an appointment. A request is an enquiry until arrangements are discussed and you agree to them.
You can share a preferred date and a preferred time of day in the optional fields. Preferences are noted and used as a starting point when arrangements are discussed.
No. We do not promise same day service, emergency response or around the clock availability. For an immediate hazard, contact your local emergency services.
Contact and follow-up
Using the details you provide and the contact method you selected. If no preference is given, either email or phone may be used.
We do not publish a fixed response time, because it would depend on the service and the area. Follow-up covers realistic availability rather than a promise made in advance.
Easy Home Maintenance, or an independent service professional who can assist with the service you selected. This is explained in the Service Provider Disclosure.
Privacy
It is used to review and coordinate your request and to reply to you. Full detail is set out in the Privacy Policy, including retention and the choices available to you.
No. Names, email addresses, phone numbers and request descriptions are kept out of page addresses and analytics events.
Yes. Use the Privacy Request page or email us, and we will verify the request before acting on it. Some records may be retained where the law requires it.
Cancellations
Reply to the follow-up message or email us, mentioning the service and the approximate date you submitted the request. There is no cost for cancelling a request.
Yes. Send the correction and we will update the record rather than start again.
Say so in a reply or by email and contact about that request will stop. You can also make the same request through the Privacy Request page.
Still have a question?
Send it through the contact form and we will answer by email.
Ready to describe what your home needs?
Share the service, your ZIP Code and a short description. Your request is reviewed and you are contacted about availability and next steps.
Submitting a service request does not confirm an appointment.