Privacy Policy

Information we collect

We collect the information you choose to provide through the request and contact forms on this website. Required fields include your name, email address, phone number, the service you selected, your ZIP Code and a description of the issue.

• Contact information such as your name, email address and phone number
• Your ZIP Code, and any optional street address, city or state you enter
• The service category selected and the description of the maintenance need
• Optional scheduling preferences and preferred contact method
• Any photo you choose to upload with a request
• Technical and analytics information such as pages viewed, device type and general location derived from an internet address
• Advertising attribution values such as campaign parameters and supported ad click identifiers

ZIP Code collection

Your ZIP Code is collected because availability is assessed using the combination of the service you selected and the area you are in. It is used to review your request and to tell you what is possible, and it is retained with your request record.

Form submissions and photo uploads

When you submit a form, the details you enter are stored together with the date and time of submission so the request can be reviewed and followed up. Photos are optional. If you upload one, please avoid including documents, identification or images of other people, since a photo of the affected area is all that is needed.

Cookies, analytics and advertising attribution

This website may use cookies and similar technologies to keep the site working correctly, to measure how pages are used and to understand which campaigns lead to requests. Analytics and advertising measurement are configured so that personal information is not placed into page addresses or event parameters. You can control cookies through your browser settings, and where a consent control is presented you can adjust your choice at any time. Further detail is set out in the Cookie Policy.

How we use information

• To review your service request and assess availability for your ZIP Code
• To contact you about your request using the details and preferences you provided
• To coordinate your request with a service professional where appropriate
• To reply to general enquiries sent through the contact form or by email
• To maintain the security, reliability and performance of the website
• To measure website and advertising performance in aggregate
• To meet legal, accounting or record keeping obligations

Service request coordination

A request may be fulfilled or supported by an independent service professional who can assist with the service you selected. Where that applies, the information needed to respond to your request may be shared with that professional. This is explained further in the Service Provider Disclosure.

When information may be shared

We do not sell your personal information for money. Where advertising and analytics technologies are treated as a sale or sharing under state law, the choices described in the California Privacy Notice apply.

• With a service professional who may assist with your specific request
• With technology providers that host the website, store records or deliver email on our behalf
• With advisers or authorities where required by law, regulation or valid legal process
• In connection with a business transfer, where the receiving party is bound by equivalent commitments

Data retention

Request records and related correspondence are kept for as long as needed to handle the request, to respond to follow-up questions and to meet legal and record keeping obligations. When information is no longer required, it is deleted or anonymised.

Data security

We use reasonable administrative and technical measures intended to protect information submitted through this website, including restricted access to request records. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices

• You can decline to provide optional information, although required fields are needed to review a request
• You can ask us to update or correct information you have submitted
• You can ask us to delete a request record, subject to legal retention requirements
• You can ask to stop receiving messages about a request
• You can manage cookies through your browser or through any consent control shown on this website

California privacy rights

If you are a California resident, additional rights may apply to your personal information. Those rights and how to use them are described in the California Privacy Notice, and requests can be submitted through the Privacy Request page.

Privacy requests

To make a privacy request, use the Privacy Request page or email us. We will confirm receipt, may ask for information needed to verify the request, and will respond within the timeframes required by applicable law.

Children

This website is intended for adults arranging maintenance for their own property. It is not directed to children, and we do not knowingly collect personal information from children.

Updates to this policy

This policy may be updated as the website, our processes or legal requirements change. The revised version applies from the date it is published on this page.

Contact

For privacy questions, email help@easyhomemaintenance.site and describe your question or request.